Getting Started – Are you a big seller?

Do you have more than 1500 active listings and want to start listing with Tradevine?

We are really keen for all of our users to get up and running in Tradevine as quickly and simply as possible.  We think we have made a pretty good wizard to take you through the minimum steps.

However there is limit on the number of calls we can make with the Trade Me API (the way we ‘talk’ to Trade Me).  This means that if you have more than 1500 active listings you could run into problems. We have a number of options to work around this restriction, choosing the right one depends on your situation.  So drop us an email and we’ll work with you to set-up Tradevine.

Getting Started – Outstanding Fixed Price Offers

When you first start using Tradevine it is important to keep in mind that it does not recognise listings that it has not created.

There is a function called Import Active Listings which will import all active Trade Me listings. However outstanding Fixed Price Offers will not be imported as these listings are considered closed by Trade Me.

It is important to be aware that in the first few days these Fixed Price Offers cannot be registered in Tradevine.  At the most it will be 7 days depending on if you chose the 1, 3 or 7 days offer period.

When an outstanding Fixed Price Offer is accepted by your customer, the sales orders will not be created automatically in Tradevine. You will need to create these orders manually for up to 7 days i.e. until the last outstanding Fixed Price Offer expires. Any Fixed Price Offer made after you start using Tradevine will be handled automatically and sales orders will be created as normal.

Our techies are working on how to handle these outstanding Fixed Priced Offers and we hope to have this little hole plugged within a week or two.

Additional tip: read How do I start using Tradevine? for more information about the steps that need to be completed before you start using Tradevine. Most of these you have completed during the Setup Wizard, but if you haven’t it’s important to make sure you’ve covered these points.

If you have any questions please email us at




Release Notes – 23 November 2011

Recent Changes to Tradevine

Release Date: 23 November 2011

Order Cancellations

Order cancellations are now creating credit notes in Xero when payments or shipments have occurred. If shipments or payments have not occurred, the invoice in Xero will be simply voided.

Edit a Listing via Product / Import

Users can now update their listings from within Tradevine, either by changing details Selling Channel tab on the product screen and pressing save, or by updating and importing your product data via .csv.

Import Active Listings via Wizard

When completing the setup wizard, you now have an option to import your active listings.

New Pdf Format for Sales Order Confirmations

We have reworked the pdf layout of the Sales Order Confirmation document. Coming soon – the rest of the documents will be reworked to this newer and nicer layout.

Small Changes

  • Default all address countries to the organisation country address
  • You can now add the cost price to your shipping product
  • The system can now handle Trade Me upload photo requests for ‘jpeg’ filetype.
  • Setup Wizard works correctly for IE8 browser now.
  • You can now re-import images from external sites that are already linked to other products.
  • Improved the Universal Search (rather than limiting to 10 – we show a maximum of 50 per document type).
  • Removed FeatureCombo column from import (just use Gallery/Bold/Feature columns)
  • Product Import now works when Gallery and Autolisting options are selected but no photo uploaded yet.

All of these improvements are based on customer feedback. We still have lots of work to do and are planning to release further improvements every fortnight or so. Your feedback is vital to ensuring that we’re working on the most important things first. If you have any suggestions or feedback, feel free to drop us a line at

Public Beta Offering Open for Registrations

After lots of hard work, we are pleased to announce the doors are open and you can now register at for our Beta offering.

Tradevine is completely FREE for you to use during the open beta period. The open beta period will last for a time during which we will seek feedback from our valued customers on pricing for Tradevine.

For more information on setting up and starting to use Tradevine, take a look at our detailed help information on the Setup Wizard, and the how to start using Tradevine section.

If you have any queries, please go to Help documentation in the first instance. Alternatively log an issue with our Support Desk. This is still a Beta offering so please bear with us.

If you have any suggestions, feel free to drop us a line at

Public Beta Release Candidate

Recent Changes to Tradevine

Release Date: 14 November 2011

Retrieve Active Trade Me Products

Create products in Tradevine from your existing Trade Me listings

Link Active Listings to Products

Link current listings to products in Tradevine.

Improvements to the Import/Export/Import Photos functions

Including improving the import product method for creating/updating multiple categories for products

Ability to Ignore Trade Me Questions

If you ignore a question, it will pop into the ‘All’ tab on the Questions screen instead of remaining in the ‘Unanswered ’ tab. You can still go and answer this question if you want to, at a later stage.

Withdraw Listings

The ability to withdraw listings is now available.

Small Changes

  • A new dialog requiring user confirmation before an order is cancelled
  • Order Lines notes are now appearing on the pick lists
  • Auto print of Pick Lists now ordered by customer to assist order consolidation
  • Trade Me Shipping option selected by customer now appearing in the lines notes field
  • Courier and tracking references appear in the Invoice email text
  • Questions answered in Trade Me appear in the ‘All’ tab
  • Universal search, now searches by Listing ID and Listing title

All of these improvements are based on customer feedback. We still have lots of work to do and are planning to release further improvements every fortnight or so. Your feedback is vital to ensuring that we’re working on the most important things first.