When you first start using Tradevine it is important to keep in mind that it does not recognise listings that it has not created.
There is a function called Import Active Listings which will import all active Trade Me listings. However outstanding Fixed Price Offers will not be imported as these listings are considered closed by Trade Me.
It is important to be aware that in the first few days these Fixed Price Offers cannot be registered in Tradevine. At the most it will be 7 days depending on if you chose the 1, 3 or 7 days offer period.
When an outstanding Fixed Price Offer is accepted by your customer, the sales orders will not be created automatically in Tradevine. You will need to create these orders manually for up to 7 days i.e. until the last outstanding Fixed Price Offer expires. Any Fixed Price Offer made after you start using Tradevine will be handled automatically and sales orders will be created as normal.
Our techies are working on how to handle these outstanding Fixed Priced Offers and we hope to have this little hole plugged within a week or two.
Additional tip: read How do I start using Tradevine? for more information about the steps that need to be completed before you start using Tradevine. Most of these you have completed during the Setup Wizard, but if you haven’t it’s important to make sure you’ve covered these points.
If you have any questions please email us at firstname.lastname@example.org.