Dymo printer problems with Chrome 42

Having issues with your Dymo printer?

Google updated Chrome and it caused a small problem with it talking to your Dymo printer.

To fix this follow the steps below…

* With version 42 of Chrome, Google now disables NPAPI which is required to run the Dymo plugin. However, you can manually enable it by typing the following into the Chrome address bar and adjusting the setting:

chrome://flags/#‎enable‬-npapi

Click enable, then relaunch now (at the bottom of the page).

* Enabling NPAPI may not be enough. In some instances, you may have to uninstall and re-install the DLS software for the plugin to appear in the plugin list: chrome://plugins/

You can read more at the Dymo page.

Tradevine and Heartbleed

In the last week a security flaw known as Heartbleed has become news across the Internet.

The Heartbleed Bug is a serious vulnerability in the popular OpenSSL cryptographic software library. This weakness allows stealing the information protected, under normal conditions, by the SSL/TLS encryption used to secure the Internet. SSL/TLS provides communication security and privacy over the Internet for applications such as web, email, instant messaging (IM) and some virtual private networks (VPNs).

The Heartbleed bug allows anyone on the Internet to read the memory of the systems protected by the vulnerable versions of the OpenSSL software. This compromises the secret keys used to identify the service providers and to encrypt the traffic, the names and passwords of the users and the actual content. This allows attackers to eavesdrop on communications, steal data directly from the services and users and to impersonate services and users. [Heartbleed.com]

Although the security flaw effected a large portion of internet services (estimated at two-thirds of all websites), Tradevine does not use OpenSSL and was therefor not affected.

However, a number of the services Tradevine partners with were potentially at risk.

Each partner has since patched the security flaw, and Tradevine have taken steps (such as updating passwords) to insure Tradevine, and our customers data are completely secure.

For more information on the Heartbleed security flaw, visit the Heartbleed.com website.

Support over Holiday period

Our offices will be closed between the 25th December 2012 to the 6 January 2013. During this period the best way to contact us is via email using support@tradevine.co.nz. This address will be constantly monitored and we will get back to you just as fast as we can. As always our support is free and we are happy to assist, so please do contact us.

We are back in the office from the 7th January and our awesome phone and email support will return to normal.

Have a Merry Christmas and Happy Trading for 2013.

The Tradevine Team

Trade Me Purchases Tradevine

We’re delighted to announce that Trade Me has entered into an agreement to purchase Tradevine. This will see the Tradevine team join the Trade Me team within the next few weeks, but it won’t spell the end of the Tradevine brand as it will continue to operate under the Trade Me banner.

Most importantly, the heart of the Tradevine operation will not change. We will remain in Christchurch and it is business as usual for us. You will continue to deal with the same team who will provide the same great Tradevine service you enjoy today. Apart from a change in email addresses over the next few weeks, you shouldn’t notice any changes.

We’re excited about the future, and we think the ability to strengthen the integration between Tradevine and Trade Me will be fantastic for our clients.

Tradevine staff wearing Trade Me t-shirts

Peter & The Tradevine team

Auctionitis Migration

Today, Auctionitis released the news that they will cease supporting Auctionitis and Tradar effective 1st July.  We have agreed to help Auctionitis customers with a migration to Tradevine should they choose to accept our offer outlined below.

 If you are a customer of Auctionitis, we will honour all current subscription agreements and offer Tradevine free of charge until your next renewal period.  We are working very closely with the team at Auctionitis and we’ll all be doing our utmost to make the migration process as smooth as possible.

If you have any questions, feel free to call us on  0800 990 990 or email us at support@tradevine.co.nz