November Newsletter

The Christmas season is truly upon us and sales are starting to pick up as consumers start stuffing their stockings. We took a look at last years sales profile and overall saw that sales doubled during December, took a break over New Year and were back to normal by the 2nd week of January.

So now is the time to review your copy and make sure everything is listed to ensure that you don’t miss out during this lucrative period.

Sales Nov-Jan 2012-13


Contents

  • Next Release
  • Tip of the Day
  • Survey Results
  • Courier Solutions

Next Release

We are just putting together the final touches for our next release which should be out within the next week or so. This is packed with many requested goodies including:

  • Order Consolidation/Combined Shipping
  • Shipping Templates
  • Listing intervals to enable them to be ‘dripped’ on to Trade Me
  • An area for notes on the Dashboard
  • Support for Clearance Tags

plus many more tweaks and improvements


Tip of the Day

Check out our Facebook page. Our ‘Tip of the Day’ gives helpful hints on how to get more out of Tradevine. If you ‘like’ our page you will see these automatically in your feed. We also tweet these on Twitter


Customer Survey

A big thank you to everyone who filled in our recent survey and congratulation to jansen_audio, the winner of the prize draw.

Looking at your opinions we have concluded that the vast proportion of you are very happy with Tradevine and think it represents great value for money.

More importantly, you have told us where we can improve, in particular we need to have a look at:

  • importing/exporting data
  • creating products
  • getting started with Tradevine

We’ll be looking to address these areas in the coming months. Remember we always welcome suggestions on how we can improve.


Courier Solutions

We released the Tradevine API a little earlier in the year and we look with interest at those that have integrated into Tradevine. There have been a couple of stand-out projects that you should take a look at, both aim to save you money on your courier charges.

startship

StarShipIt allows you to print shipping labels directly from your Tradevine orders, and supports most domestic and international couriers.

Their new Magneto-Tradevine tool allows you to import stock items and sync stock numbers between these two platforms.

GO_Sweet_Spot_final_02

As NZ’s largest courier and freight aggregator, we at goSweetSpot provide you with attractive rates via our freight management system for services from our carefully selected domestic & international supplier partners.

goSweetSpot is all about introducing time and effort efficiencies, plus cost savings and visibility for you and your business.


That’s about it for our this month. Just before we go here are a couple of useful links:

  • Like us on Facebook
  • Follow us on Twitter for up to the minute info
  • Our online help section pretty is comprehensive – if you get stuck start here
  • Post ideas on how we can make Tradevine even more awesome

Good luck with your Christmas sales.

Regards,

The Tradevine team at Trade Me
www.tradevine.co.nz

 

Release Notes – 25 October 2013

Release Date:   Friday 25 Oct 2013 10:00pm  downtime approx 20 minutes

(On this day in 1971 we saw the end of steam trains in NZ;  on the other side of the world, in 1960 Mike Jagger and Keith Richards bumped into each other at Dartford Railway Station)

Implemented in this release

Help links

We have made it easier to find help when you need it.  Each page now has a direct link to the relevant section of our online Help. ‘Help for this page’ is found on the Help menu or by pressing Alt+F1.

Partial shipments

The Warehouse role can now process partial shipments and create backorders.

High Volume Listing Fees

Your free listing allowance is now retrieved from Trade Me and is automatically updated as it changes.  You can now limit auto-listing to your Trade Me allowance or to a level you set. Set this in ‘Settings -> Selling Channels -> Listing and Offer Options’.

Trade Me clothing categories

Next week Trade Me plan to implement some changes to the clothing categories. This will consist of consolidating some categories and adding some new attributes. The good news is that Tradevine will automatically make the necessary adjustments to your rules, ensuring a smooth transition.

Pay Now refunds

We have made a tweak to the Pay Now refund option on Sales Orders. You can now request a Pay Now refund for Pending Sales Order when payment has been received.

Performance improvements

We have made a few more small optimisations to further improve the performance.

API – Get Sales Orders

Two new filters have been added allowing you to filter Sales Orders by the last modified date. These are called modifiedFrom and modifiedTo.

Importing product changes

There are no importing changes for this release.

Key Bug Fixes

  1. An ‘out of memory error’ was sometimes encountered when uploading images.
  2. The importer was removing product labels in some instances.
  3. The product list export did not always complete for very large result-sets.

All of these improvements are based on customer feedback. We are planning to release further improvements on a regular basis. Your feedback is vital to ensuring that we’re working on the most important things first. If you have any suggestions, then check out our suggestions page where you can also vote. Otherwise, feel free to drop us a line at suggestions@tradevine.co.nz with your feedback.

October Newsletter

Welcome to the first Tradevine newsletter. We’ll be sending these every 4 weeks or so to keep you updated with what we are up to and give some tips and tricks to help you get the most out of Tradevine.

Contents

  • Customer Survey – Win Trade Me Credit
  • System Performance
  • Interesting Stats

Customer Survey – Win Trade Me Credit

We love feedback. Fill out our survey to have your say and enter to the draw to win a $50 credit to your Trade Me account. It’s easy and will only take a couple of m

inutes. Click here to complete the survey.

System Performance

Have you noticed how zippy Tradevine has been recently? We listened to your feedback and sent the team ‘under the hood’ to tinker. The result was a beefing up of the servers and a bunch of software tweaks that saw Tradevine running up to 40 times faster.

Interesting Stats

In the two years since our first beta user….

More than 17 million Trade Me listings made
Over $30 million of product shipped
More than 400k sales orders created
$83,000 highest value item sold

That’s about it for our first newsletter. Just before we go here are a couple of useful links:

  • Follow us on Twitter for up to the minute info
  • Our online help section pretty is comprehensive – if you get stuck start here
  • Post ideas on how we can make Tradevine even more awesome

Thanks for taking the time to read, see you next month.

Regards,

The Tradevine team at Trade Me
www.tradevine.co.nz

 

Release Notes – 14 October 2013

Release Date:   Monday 14 Oct 2013 10:00pm (On this day in 1968 Jim Hines cracks the 10 second barrier in the 100m sprint)

Implemented in this release

Pay Now refunds

If a customer has paid using Pay Now, then it is now possible to initiate a refund.  You can make one refund per Sales Order.

Performance improvements

We have made a bunch of optimisations to improve the performance of Tradevine.

Product inventory counts

The product inventory counts on the Products List screen and the product itself should now be in sync.

Importing product changes

If you import or re-import your products then you may be interested in the following changes.

New:

  • Populate From Listing ID – (Trade Me).

Products will be created from the details of the Trade Me listing specified in the Populate From Listing ID field when importing.

For more information refer to the Import Fields Help page.

Key Bug Fixes

  1. The login button in Internet Explorer now responds to the Enter key without the focus being on the login button.

All of these improvements are based on customer feedback. We are planning to release further improvements on a regular basis. Your feedback is vital to ensuring that we’re working on the most important things first. If you have any suggestions, then check out our suggestions page where you can also vote. Otherwise, feel free to drop us a line at suggestions@tradevine.co.nz with your feedback.

Release Notes – 12 September 2013

Release Date:   Thursday 12 Sept 2013 10:00pm

Implemented in this release

Warehousing

Multi warehousing has been added to the Professional, Enterprise and Trial plans. You can now add as many warehouses as you like. These can be of type:

  • Own – warehouses where you own the stock and you do the shipping.
  • 3PL – warehouses where you own the stock but a third party logistics partner does the shipping.
  • Supplier – inventory held by a supplier.

You can control the shipping and stock status of each warehouse, as well as transfer stock between warehouses. You can also amend the warehouse assigned to a shipment, after we have auto assigned the shipments to the warehouses that have stock. Tradevine users can also now email each 3PL warehouse with a pick-list of shipments ready to pack and 3PL warehouse staff also now have a dedicated cut down Fast Shipping screen for confirming the shipments (with their tracking details) directly on your behalf.

Direct delivery and auto restock are due in a future release.

Zebra label printer

You can now print shipment and product labels using a Zebra printer.

Courier changes

Courier Xpress and goSweetSpot have been added to the list of couriers.
Post Haste has now been split out to cater for prepaid or account.

Customer phone added to shipments

The customer’s phone number has been added to the shipment screen.

Editing completed sales orders

It is now possible to edit both the customer Reference and the Paid checkbox for completed post-pay sales orders.

Detailed Inventory report

The inventory adjustment Reference field has been added to the Detailed Inventory report.

Export product changes

As inventory is now tracked at the warehouse level (i.e. one product can have stock in multiple warehouses), a separate inventory export file has been added on the Product Information list screen. The Quantity in Stock field has likewise been removed from the top level Product Information export.

Importing product changes

If you import or re-import your products then you may be interested in the following changes.

New:

  • Warehouse Code – (Inventory).

Renamed:

  • Quantity in Stock to Warehouse Stock – (Inventory).

For more information refer to the Import Fields Help page.

Key Bug Fixes

  1. Shopify orders were incorrectly defaulting to a Completed with Cancellations status.
  2. The inventory levels in Shopify were sometimes double decrementing when shipments were processed.
  3. A behind the scenes error was occurring when pushing either a global comment or an advert to Trade Me for a classified listing.
  4. A Xero totals mismatch error was encountered when deleting the SHIP product from a sales return.
  5. We no longer compress images of any type that are below 1280 pixels wide or tall. For images greater than this we have improved how we compress large images without noticeably compromising the quality of the image.

All of these improvements are based on customer feedback. We are planning to release further improvements on a regular basis. Your feedback is vital to ensuring that we’re working on the most important things first. If you have any suggestions, then check out our suggestions page where you can also vote. Otherwise, feel free to drop us a line at suggestions@tradevine.co.nz with your feedback.

Retiring Old Plans

Back in May we introduced a range of new pricing plans to offer our members more choice and flexibility.

At the same time we stopped offering the old plans to new members, however existing members could elect to switch to a new plan or remain on their current one.

From September 2 we will be retiring the old plans.

How does this affect you?

If you are currently subscribed to the Free or Standard plan you will need to select a new plan on, or before, September 2.

Choose a plan that works best for you.

Any questions or suggestions around the new pricing plans, please flick us an email at support@tradevine.co.nz.

Release Notes – 10 July 2013

Release Date:   Wednesday 10 July 2013 5:00pm

Implemented in this release

Sales returns

You can now create and process Sales Returns. These can be created directly or from an existing Sales Order. If you are integrated with Xero then this will create a credit note, as well as a corresponding journal for the stock that was put back into inventory.

Bulk approval of sales orders

You can now approve Sales Orders in bulk from the Sales Orders screen.

Stock reported on sales order

We have been reporting the stock availability for products on a sales order for some time now, but it wasn’t evident to everyone. We have now added a tooltip to the traffic light on each product line of the sales order, you only need to click the traffic light for a detailed breakdown of the inventory for that product.

Auto archive products

It is now possible to automatically archive products when they run out of stock. This is useful for sellers who list one-off items.

Shopify fulfillments

When you complete a shipment in Tradevine we now update the fulfilment status in Shopify. The shipment’s tracking numbers will also be reported.

NOW Couriers

Support for NOW Couriers tracking has been added.

DYMO shipping label

We have added more customisable print fields to the shipping label:

  • Product name
  • Shipping cost
  • Public notes

Rural address checker

The Rural and Invalid Address checker has been improved to reduce the number of false positives.

Edited quantities on MQL listings

We now update active listings when the maximum quantity is modified for Multi Quantity Listings.

Classified Trade Me listings

It is now possible to make classified listings in the General and Motors categories. We automatically detect what type of listing a category accepts, auction or classified. If a category supports both types you can choose which to use.

Global answers to Trade Me questions

You can now define up to 5 global answers to help you quickly respond to standard questions.

Trade Me category search

When setting up a rule, you can now search all of the Trade Me categories and select the appropriate one. This additional method makes creating new rules much quicker and simpler.

FPO offer price

The price that an FPO (fixed price offer) was made at, is now shown on the FPO link on the Listings screen.

Auto format customer names and addresses

You can now configure your customer names and addresses to automatically reformat with the casing of your choice. The options are:

  • Leave as is
  • UPPER CASE
  • lower case
  • Camel Case

NB: this will only apply to new customers and addresses but there is also an option to update existing data according to the settings.

Product Internal Notes – Shipments report

The Private Notes on a product are now shown on the Shipments report.

User interface improvements

We have slightly altered the look and feel of our tab navigation to make it visually clearer which tab is active. We have also made it more obvious when a filter has been applied to a grid. The Recently Viewed panel has also had a makeover to help users distinguish the different document types more easily.

Importing Product Changes

If you import or re-import your products then you may be interested in the following changes.

New:

  • Auto Archive When No Stock – (Inventory).
  • Is Classified – (Trade Me).

For more information refer to the Import Fields Help page.

Key Bug Fixes

  • Concurrency validation was sometimes encountered when re-importing products.

What’s Next?

  • Multiple warehouses.
  • An email mechanism for 3rd party warehouses to be notified of shipments to pack.
  • An interface for 3rd party warehouses to confirm shipments that have been dispatched.
  • API method to create products.

All of these improvements are based on customer feedback. We are planning to release further improvements on a regular basis. Your feedback is vital to ensuring that we’re working on the most important things first. If you have any suggestions, then check out our suggestions page where you can also vote. Otherwise, feel free to drop us a line at suggestions@tradevine.co.nz with your feedback.

Release Notes – 5 June 2013

Release Date:   Wednesday 5 June 2013 5:00pm

Implemented in this release

Product DYMO labels

You can now print DYMO labels for your products.

We offer a standard template which you can also customise.

Public Notes on Shipments

Public Notes on your sales orders are now displayed on the Shipments screen.

Transparent images

The transparent component of some images (e.g. GIFs, PNGs) is now retained in both Tradevine and Shopify.

NB: transparency is lost when the images are submitted to Trade Me because their images are converted to JPG.

Changes to Trade Me categories

We have revamped the way we deal with Trade Me categories, so that we can more robustly handle changes made to the Trade Me category structure.

Trade Me listing and promotion fees

On the Listings screen you can select the More Info link to find out what the listing and promotion fees were for each listing. In future releases these will be graphed and included in our metrics and reports.

What’s Next?

  • Ability to refund Pay Now payments when cancelling a Trade Me Pay Now sales order
  • API method to create products

All of these improvements are based on customer feedback. We are planning to release further improvements on a regular basis. Your feedback is vital to ensuring that we’re working on the most important things first. If you have any suggestions, then check out our suggestions page where you can also vote. Otherwise, feel free to drop us a line at suggestions@tradevine.co.nz with your feedback.